• Provide strategy and UX leadership to the experience design team.

• Establish the digital strategy, content strategy and customer experience for clients across various industries.

• Map customer and employee journeys and identify areas for improvement.

•Faciliate executive stakeholder workshops to gain alignment and shared understanding.

• Provided leadership and mentorship to the experience design team.

•  Manage 5 direct reports across design, ux, and content disciplines.

• Produce wireframes, prototypes and content plans for enterprise organizations.

• Set the vision and tactically implement accessibility and UX best practices.

• Guide clients across all industries to translate business and user needs into actionable digital strategies.

• Identify and track success measurements.

• Bring strategies and concepts to life by creating wireframes and clickable prototypes.

• Prototyped and designed responsive pages for personalization SaaS products.

• Utilize various research methods to gather user feedback and input.

• Lead discovery workshops with business stakeholders and product managers.

• Lead brainstorming and project kickoff meetings with business partners.

• Conduct content audits of campus websites.

• Ran in-person usability studies and presenting findings to leadership.

• Design and launched an email marketing program from the ground up.

• Led the digital copy and print content and product migration efforts between the Office Depot and OfficeMax merger.

• Coordinated the release of new products and website updates.

• Designed navigation mps, wireframes and interactive prototypes for a personalization engine.